Buzzing with exercise: Calls from throughout UP flood Kalyan Sathi Helpline
The just lately launched Kalyan Sathi Helpline -14568 – being run by the social welfare division has been buzzing since its launch, receiving calls from throughout the state.
Calls from throughout UP flood Kalyan Sathi Helpline (HT picture)
The command centre, known as the ‘Samaj Kalyan Samadhan Kendra’ inaugurated on Tuesday, February 27, obtained 1902 calls on Wednesday.
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The centre has 26 operators and its supervisor Naman Singh stated for the reason that begin of the pilot challenge on November 6, 2023, until the tip of February 2024, the helpline had obtained 55705 calls from throughout UP. In Lucknow, 122 instances have been obtained up to now of which 92 have been resolved whereas 30 are pending, in response to the info logged with the command centre.
This helpline caters to all queries and complaints concerning the schemes run below the Social Welfare Division, ranging from scholarship to mass marriage and old-age pension schemes. Operators on the command centre will be capable of present updates on the standing of any software, or observe up on any particular person case which may be stalled or pending.
Singh demonstrated the dealing with of every name by operators and the due course of adopted for all of the registered instances thereafter. He defined {that a} name is both obtained for requesting data on a selected scheme or standing of software or it could possibly be for registration of a grievance concerning beneficiaries not receiving their due.
In case of latter, the district social welfare officer is knowledgeable. If not resolved in 24 hours, the case is escalated to the divisional stage for 5 days and escalated additional to the scheme officer and eventually the director, ought to officers at each stage fail to resolve the problem. Both manner, in a worst-case situation, any beneficiary registering a grievance might have to attend lower than a month for his or her complaints to be solved.
“After the formal launch the variety of calls coming in have skyrocketed,” Singh stated. “Now we have been in operation for the reason that begin of our pilot challenge in November of final 12 months,” he stated and shared that the operators needed to undergo a week-long coaching on all of the schemes and a tutorial on how one can function the Kalyan Sathi portal after choice.
Social welfare minister Asim Arun and CM’s chief advisor Awanish Awasthi had been current together with chief visitor, former minister Ramapati Shastri on the event. The Samaj Kalyan Vibhag is selling the tagline ‘Sabka samman, turant samadhaan’ with this app. In his handle, Awasthi known as this new addition to SWD operations as ‘expertise with a human contact’. He stated: “With this app and helpline, no beneficiary will likely be missed.”
