UPPCL helpline resolved 1.52 crore complaints since launch: Minister
Power minister AK Sharma on Monday claimed that the UP Energy Company Ltd’s (UPPCL’s) 1912 helpline has resolved 1.52 crore client complaints since its launch in April 2017. He directed officers to make the toll-free service much more efficient.
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“It is usually crucial that suggestions is obtained from shoppers after their grievance is redressed by the 1912 toll-free no,” he mentioned in an announcement right here. “Whereas the service is doing an awesome job, the identical may be improved additional,” he added.
Giving particulars concerning the client grievances redressed up to now, Sharma mentioned 10 lakh of the full 1.52 complaints redressed with high quality up to now belonged to billing, 17 lakh to sensible meters, 4 lakh to energy connection, 1.28 lakh to energy theft. He mentioned greater than 1.3 crore complaints pertaining to energy provide have been additionally resolved.
